Request deletion in the app
- Sign in to theBarberShop.app.
- Open your Customer profile.
- Select Delete account and confirm the request.
The app will explain anything that must be resolved first, such as an upcoming appointment, unresolved payment or refund, Shop ownership, or an active barber relationship.
If you cannot access the app
Email [email protected] from the address associated with your account, or use the public privacy-request form. Do not send passwords, verification codes, card details or identity documents by ordinary email. We will use a safe support process to verify that the account belongs to you.
What happens next
After identity and eligibility checks, a trusted processor removes account access, anonymises or deletes identifying profile and notification information that is no longer needed, and records completion. We aim to acknowledge requests within 7 days and complete eligible requests within 30 days. If a request is blocked or requires legally permitted retention, we will explain the next step.
Information that may be retained
Limited appointment outcomes and transaction, financial, fraud-prevention, security, dispute and immutable audit records may be retained where reasonably necessary for legal obligations or service integrity. Retained records are minimised and are not used to reactivate the deleted account.
Read the full Privacy Policy or contact [email protected] for assistance.