Who we are and how to contact us
theBarberShop.app is operated by PROFESSIONAL SOLUTIONS R US PTY LTD in Australia and is designed for participating shops and customers in Australia and Thailand. Privacy and deletion enquiries can be sent to [email protected] or submitted through our privacy request page.
Information we handle
- Account and profile information: email address, authentication identifiers, name and profile details you provide.
- Shop operations: Shop, owner, barber, service, availability, membership and commercial-policy information.
- Appointments: booking, walk-in, reschedule, cancellation, completion, no-show, loyalty and limited customer-contact snapshots required to provide and audit the service.
- Payments: payment status, amounts, fees, refunds, provider references and connected-Shop account status where a payment capability is available. Card details are processed by Stripe and are not stored by the app.
- Notifications: a pseudonymous device push endpoint, platform, permission state, operational timestamps and per-Shop return-reminder preferences. We do not treat installing the app as consent to notifications.
- Security and support: rate-limit, session, diagnostic, privacy-request and account-deletion records needed to protect and operate the service.
How we use information
We use information to authenticate users; show and manage appointments; support Shop operations, pay-at-shop records, loyalty and reminders; prevent abuse; provide support; process deletion/privacy requests; and maintain accurate financial and audit records. We do not sell personal information or use notification endpoints for advertising.
Pay at shop and online payments
The initial public service supports pay-at-shop visits, including eligible cash and Shop EFTPOS records. Production online payments are currently disabled. If online payments are enabled for an eligible Shop in future, Stripe may process payments and connected-Shop payouts under its own privacy terms. A Shop cannot enable online payments merely by changing a customer preference.
Service providers and cross-border processing
We use Supabase for authentication, database and server functions; Expo for application delivery and updates; Firebase and Apple services for push delivery; and Stripe for payment and connected-account services where enabled. These providers may process data in cloud locations outside your country. We limit information to what is reasonably required for each service and apply access controls appropriate to its purpose.
Retention
Active account and operational information is kept while needed to provide the service. Notification endpoints are disabled when unusable and removed through trusted account-deletion processing. Appointment outcomes and limited transaction, financial, fraud-prevention, security, dispute and immutable audit evidence may be retained where reasonably necessary for legal obligations, reconciliation, security or the integrity of the service. We minimise or anonymise identifying information when it is no longer required.
Account deletion
You can request deletion from the profile area in the app or use the public account-deletion page if you cannot access the app. We verify requests before processing them. Account access and unnecessary identifying data are removed or anonymised; limited records described above may be retained. Notification preferences and account deletion are separate controls.
Your choices
You may update profile information in the app, control each Shop's reminder preference, change notification permission in device settings, request access or correction, and request account deletion. Contact us if you need assistance or wish to raise a privacy concern.
Children, security and changes
The service is not directed to children. We use role-based access controls, row-level database protections and modern encrypted network transport, but no online service can promise absolute security. We may update this policy when features, providers or legal requirements change; the effective date above will be updated.